Search

Language:  
Search for:

Available article translations:

Unable to login to Parallels Remote Application Server Console on the server joined to a workgroup

APPLIES TO:
  • Parallels Remote Application Server 15.0

Symptoms

  • My server is not a member of any domain.
  • Unable to login to Parallels Remote Application Server Console on the server joined to a workgroup with valid Administrator's credentials:

    alttext

Cause

Parallels is aware of this issue and working on the resolution.

Workaround

  1. Uninstall Parallels Remote Application Server 15 from Control Panel > Program and Features.

  2. Download and install Parallels Remote Application Server 14.

  3. Login to the Console.
  4. Now you may close it and proceed with installing Parallels Remote Application Server 15

  5. After upgrading you'll be able to log in with valid credentials and proceed to create and log in to Parallels Business account required for using the product:

    alttext

Search words:

This user is not allowed to connect

This user is not allowed to connect




1d70d1f9c41d01c5f7202a4290e434e1 17333b9b93206d7dd8962eace050749d

FEEDBACK
Was this article helpful?
Tell us how we may improve it.
Yes No