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Can't activate Parallels Remote Application Server after upgrade to version 15

APPLIES TO:
  • Parallels Remote Application Server 15.0

Symptoms

  • I have upgraded to Parallels Remote Application Server 15.
  • New key was not generated.
  • Unable to activate it with my old key.

Cause

  • Remote Application Server was installed on a new server from a clean state rather then upgraded from version 14.
  • You used NFR key.

Resolution

  1. Make a backup:

    • In Parallels Remote Application Server Console navigate to Administration pane > switch to Backup tab > click Export button and save a backup:

  2. Uninstall Parallels Remote Application Server 15 from Control Panel > Program and Features.

  3. Download and install Parallels Remote Application Server 14.

  4. Activate it with your key.

  5. Install Parallels Remote Application Server 15 on top of Parallels Remote Application Server 14 and launch it.

  6. Go to the Licensing tab > click Manage your license... button.

  7. Log into Parallels Business account.

  8. Key migration will start automatically. It will return a new key which is applied in version 15.

  9. Import a backup.



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