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Mac OS X 10.8.5 client fails to connect

APPLIES TO:
  • Parallels Remote Application Server

Symptoms

Mac client running on OS X Mountain Lion 10.8.5 fails to connect with the following error:

    Network Error has been detected
The specified remote connection could not be found. Verify that you have typed the correct computer name or IP address, and then try to connect again.
[The operation couldn't be completed. (NetworkDomain error 1.)]

Cause

OS X Mountain Lion does not support SSL version specified in Remote Application Console.

Resolution

  • In Remote Application Console navigate to Farm > Gateway > right-click required gateway > Properties > switch to SSL/TLS tab.
  • Switch Accepted SSL Versions to TLS v 1.1 - TLS v1.2 and hit OK:

  • Hit Apply in Console.



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