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The 2X MDM app has been closed. Press here to launch it. If ignored the administrator will be notified

APPLIES TO:
  • Parallels Mobile Device Management

Symptoms

The 2X MDM app has been closed. Press here to launch it. If ignored the administrator will be notified notification occurs on iOS device while it is in the idle mode:

Cause

iOS devices close process after around 10 minutes of sending them to the background. This cannot be changed from Mobile Device Management end. As a workaround the device update interval can be changed from device policies such that the update interval is less than 10 minutes, this will keep the process alive.

Workaround

  1. On iOS device, please check that "Background App Refresh" option is turned ON in Mobile Device Management app settings:

  1. In Mobile Device Management Console navigate to Group Policies > select required group policy > in the bottom pane set Device update interval to 9 > scroll down to the end of page and click Save:




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