Search

Language:  

Available article translations:

How to send a support request from Parallels Remote Application Server Console

APPLIES TO:
  • Parallels Remote Application Server 15.0

Information

In order to submit support requests from RAS Console Mailbox shall be set up first. To do so, in the RAS Console > Administration > Mailbox Setup > insert required credentials:

alttext

Submitting Support Request

  • Click on Help > Troubleshooting

    alttext

  • At the opened window click "Send Support Request"

    alttext

  • Fill the form (subject and description of the problem), attach log files, screenshot of the error, etc.

    alttext

  • Click on Send. You'll see the following prompt:

    alttext

    • Once Support Request will be submitted, you'll receive a confirmation on your email



1d70d1f9c41d01c5f7202a4290e434e1 17333b9b93206d7dd8962eace050749d

FEEDBACK
Was this article helpful?
Tell us how we may improve it.
Yes No