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Unable to install Parallels Mobile Device Manager client on iOS device

APPLIES TO:
  • Parallels Mobile Device Management

Symptoms

I've tried to enroll an iPhone or iPad with Mobile Device Manager

After installing profile there was no prompt for installing Mobile Device Manager client app. In MDM Console device shows with "orange" status.

Resolution

  1. In MDM Console go to Devices > specify your device > Applications > tick MDM application and click on "Refresh" button > application would be pushed to install.

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  2. On device user will be prompted to install the Mobile Device Manager client.

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  3. Tap "Install" to start the installation process.



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