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Parallels Tools instalaltion hangs or fails at 10-15%. GetLastError = 740

APPLIES TO:
  • Parallels Desktop for Mac Business Edition
  • Parallels Desktop for Mac Home Edition
  • Parallels Desktop for Mac Pro Edition

Symptoms

Parallels Tools installation hangs or fails at 10-15%.

Cause

Parallels Tools are needed to be installed with administrator's privileges.

Resolution

  1. Launch Windows virtual machine.
  2. While virtual machine is in focus press CMD+R.
  3. In the pop-up box type %temp% and hit Return\Enter.
  4. Open PrlToolsPackages folder > Right-click on PTAgent.exe > Run as administrator.
  5. Wait till Parallels Tools installation will be finished.



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