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Unable to install 2X SecureClientGateway on your local machine

APPLIES TO:
  • Parallels Remote Application Server

Symptoms

  • 2X SecureClientGateway is shown as unverified in RAS Console.

  • while trying to install the 2X SecureClientGateway agent the error appears:

    Error: 'Failed: Cannot install 2X SecureClientGateway on your local machine'
    

The following error massage can be noticed in the 2XLogFile.txt log located in C:\Program Files\2X\Application Server\AppData directory:

    [E 00/00000073] Tue Dec 29 18:01:00 2015 - Error in database Execute: 19 (INSERT INTO tbl_SessionCache

Reaching ports 20002 and 80 is not possible (both are on the same machine, services are running).

Cause

Remote Application Server is trying to add an entry to the SessionCache.db database which is already there.

Resolution

  1. Stop Publishing Agent and Redundancy services from services.msc applet.

  2. Backup the SessionCache.db file from C:\Program Files\2X\Application Server\AppData directory.

  3. Delete the SessionCache.db file from C:\Program Files\2X\Application Server\AppData directory.

  4. Start Publishing Agent and Redundancy services.

  5. Istall the 2X SecureClientGateway agent from Command Prompt:

  6. Check the 2X SecureClientGateway status in RAS Console:

    alttext

Search words:

gateway unverified

SessionCache.db

Error in database Execute: 19

Unable to install 2X SecureClientGateway on your local machine

unable to install GW

RAS




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