Search

Language:  

Available article translations:

Unable to update product license. Your Hardware ID has changed and does not coincide with that on the license server

APPLIES TO:
  • Parallels Desktop for Mac Business Edition

Symptoms

While trying to renew the license the error comes up:

alttext

Cause

Mac's hardware ID has been changed.

Resolution

  1. Quit Parallels Desktop.

  2. Open Terminal application (Finder > Applications > Utilities > Terminal);

  3. Run the command below to remove the current license:

    prlsrvctl deactivate-license
    
  4. Open Parallels Desktop, and proceed with activation.



4987860c21de5849bcebfeb0472cfd03

FEEDBACK
Was this article helpful?
Tell us how we may improve it.
Yes No