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Unable to update product license. Your Hardware ID has changed and does not coincide with that on the license server

APPLIES TO:
  • Parallels Desktop for Mac Business Edition

Symptoms

While trying to renew the license the error comes up:

alttext

Cause

Mac's hardware ID has been changed.

Resolution

  1. Quit Parallels Desktop.

  2. Open Terminal application (Finder > Applications > Utilities > Terminal);

  3. Run the command below to remove the current license:

    prlsrvctl deactivate-license
    
  4. Open Parallels Desktop, and proceed with activation.

Search words:

hwid

Unable to update product license. Your Hardware ID has changed and does not coincide with that on the license server

deactivate

PD Business




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