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Cannot access Mac volumes from Windows

APPLIES TO:
  • Parallels Desktop

Symptoms

When launching Windows after installing Parallels Tools the following error appears:

Windows cannot access \\Mac\Home\Desktop

alttext

Cause

Broken Shared Profile option in Windows virtual machine.

Resolution

  1. Take a snapshot (Actions > Take Snapshot) while running a virtual machine.
  2. Uninstall Parallels Tools (Control Panel > Programs > Uninstall a program).
  3. Find and delete prl_fs.sys following C:\Windows\system32\drivers\prl_fs.sys.
  4. Reboot the virtual machine.
  5. Install Parallels Tools.

Alternative workaround:

Search words:

Windows cannot access \\Mac\Home\Desktop

PD




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