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Windows XP hangs during shutting down

APPLIES TO:
  • Parallels Desktop 11 for Mac Home Edition

Symptoms

I cannot shut down my virtual machine. Windows hangs with the blue screen and Windows is shutting down message:

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Cause

Norton Internet Security prevents Windows from shutting down.

Resolution

  1. Open Control Panel from the Start menu.
  2. Uninstall Norton Internet Security from Add or Remove Programs.
  3. Restart virtual machine twice.

    Note: You need to restart Windows twice to check the issue as on the first restart Windows will still removing Norton Internet Security.




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