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Parallels Desktop menus are greyed out.

APPLIES TO:
  • Parallels Desktop 11 for Mac
  • Parallels Desktop 10 for Mac
  • Parallels Desktop 9 for Mac
  • Parallels Desktop for Mac Pro Edition

Symptoms

  • Unable to work in Parallels Desktop - almost all necessary options in drop down menu are greyed out:

  • Cannot install Parallels Desktop. After launching installation nothing happens. Parallels Desktop icon appears in Dock but there is no app in Application folder.

Cause

Mac OS missing Helvetica Neue font.

Resolution

  1. Download Helvetica Neue font from attachment:

    Helvetica Neue.

  2. Open Font Book (go to Finder > Applications > Font Book).

    alttext

  3. Go to File > Add Fonts (or left-click + button above font list).

  4. Locate previously downloaded Helvetica Neue font and click Open.

  5. Restart Parallels Desktop.

    alttext

Search words:

Cannot launch Parallels Desktop

Menus are grayed out

Cannot install Parallels Desktop

PD Pro Edition

PD




fb0e3c3e2247964007f03acae43ffd0d 1e5db16426987d561060acdf56d947b4 33c4522b6fa9ca8e050f19b889fb58f1 48e7cf384e3b46432e32e6040476f122 f9b6a8d63f3437e0dca35c9704a9033c 2869cc5960830411a19edd345e3e11d8

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