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Parallels Desktop menus are greyed out.

APPLIES TO:
  • Parallels Desktop 11 for Mac Home Edition
  • Parallels Desktop 10 for Mac Home Edition
  • Parallels Desktop 9 for Mac Standard Edition
  • Parallels Desktop for Mac Pro Edition

Symptoms

  • Unable to work in Parallels Desktop - almost all necessary options in drop down menu are greyed out:

  • Cannot install Parallels Desktop. After launching installation nothing happens. Parallels Desktop icon appears in Dock but there is no app in Application folder.

Cause

Mac OS missing Helvetica Neue font.

Resolution

  1. Download Helvetica Neue font from attachment:

    Helvetica Neue.

  2. Open Font Book (go to Finder > Applications > Font Book).

    alttext

  3. Go to File > Add Fonts (or left-click + button above font list).

  4. Locate previously downloaded Helvetica Neue font and click Open.

  5. Restart Parallels Desktop.

    alttext




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