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Parallels Desktop menus are greyed out.

APPLIES TO:
  • Parallels Desktop 11 for Mac Standard Edition
  • Parallels Desktop 10 for Mac Standard Edition
  • Parallels Desktop 9 for Mac Standard Edition
  • Parallels Desktop for Mac Pro Edition

Symptoms

  • Unable to work in Parallels Desktop - almost all necessary options in drop down menu are greyed out:

  • Cannot install Parallels Desktop. After launching installation nothing happens. Parallels Desktop icon appears in Dock but there is no app in Application folder.

Cause

Mac OS missing Helvetica Neue font.

Resolution

  1. Download Helvetica Neue font from attachment:

    Helvetica Neue.

  2. Open Font Book (go to Finder > Applications > Font Book).

    alttext

  3. Go to File > Add Fonts (or left-click + button above font list).

  4. Locate previously downloaded Helvetica Neue font and click Open.

  5. Restart Parallels Desktop.

    alttext

Search words:

Cannot launch Parallels Desktop

Menus are grayed out

Cannot install Parallels Desktop

PD Pro Edition

PD




ae069407387ff6d2cdd44f3842d61cf7 1e5db16426987d561060acdf56d947b4 df4909b7dd0609a3c148f007041db6d9 3307fff3682b15f0ba3fbe13d779296d f9b6a8d63f3437e0dca35c9704a9033c 837e6c2dfd4fe5573cb6701d781382b4

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