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Cannot open Microsoft Word files from Shared Folders in Windows virtual machine

APPLIES TO:
  • Parallels Desktop 11 for Mac
  • Parallels Desktop for Mac Pro Edition

Symptoms

  • Cannot open Microsoft Word files from Mac in Windows.
  • While opening (doesn't matter how to open - double-click or drag & drop on Word icon in the Dock) following error messages appear one-by-one:

    Sorry, we could't find '\psf...'. Is it possible it was moved, renamed or deleted?

    alttext

    The directory name is not valid.

    alttext

Cause

Integration misconfiguration.

Resolution

  1. Open Parallels Desktop but do no start the virtual machine.
  2. Open virtual machine configuration.
  3. Switch to Hardware tab > Boot order > Advanced Settings > Copy and paste the following boot flag:

    kernel.report_hibernate=0
    

    alttext

  4. Start virtual machine and make sure error disappeared.

Search words:

Is it possible it was moved, renamed or deleted

cannot open Word files

Sorry, we could't find '\\psf\...'

The directory name is not valid

PD Pro Edition

PD




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