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Mac crashes at startup of Parallels Desktop on Mac OS X 10.11

APPLIES TO:
  • Parallels Desktop 11 for Mac Home Edition
  • Parallels Desktop 10 for Mac Home Edition

Symptoms

  • My Mac crashes every time I start Parallels Desktop on Mac OS X 10.11.

  • If I open Console > /Library/Logs/ > DiagnosticReports and open the kernel panic log (starts with kernel), I find the following string:

     Kernel Extensions in backtrace:
     com.eltima.kext.eveusb
    

    To open Console go to Finder > Applications > Utilities > Console.

Cause

You have Eltima USB Network Gate installed. Its driver com.eltima.kext.eveusb isn't compatible with OS X 10.11 El Capitan.

Resolution

  1. Delete Eltima software from your Mac.
  2. Restart Mac and check the issue.

If Mac still crashes, please do the following:

  1. Open Terminal (Finder > Applications > Utilities > Terminal).
  2. Copy the following command in the Terminal and execute it:

    sudo /Library/Frameworks/EventUSB.framework/Support/uninstall
    

    Note: You will need to enter your Mac password. You won't see it. Just type and press Return\Enter.

  3. Restart Mac and check the issue.

In case it still persist after performing all steps above, please contact Eltima Support for help.




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