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Unable to update or install RAS automatically.

APPLIES TO:
  • Parallels Remote Application Server

Symptoms

Unable to update or install RAS Console or RDP Client via automatic update. When executing .msi file nothing happens or updating suddenly stops.

Resolution

Manually extract .msi package using command promt.

  • Download Remote Application Server Console or RDP Client (choose the one that suits your environment).
  • Run Command Prompt:

    To access Command Prompt use Win + R button combination and execute cmd command.

    Or simply find it in Windows System Applications

  • In Command Prompt manually execute command to extract the .msi package to specified folder.

    The command should have the following syntax:

    msiexec /a drive:\filepath\to\MSI\file /qb TARGETDIR=drive:\filepath\to\target\folder
    

    For example:

    msiexec /a %userprofile%\Downloads\2xappserver.msi /qb TARGETDIR=%userprofile%\Downloads\2xappserver
    
  • After the extraction navigate to target folder and run the RAS Console or RDP Client installation using the extracted .msi package.

Search words:

RAS




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