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No Internet connection after upgrading to Windows 10

APPLIES TO:
  • Parallels Desktop 11 for Mac Home Edition
  • Parallels Desktop 10 for Mac Home Edition

Symptoms

  • After upgrade to Windows 10 there is no Internet connection in the virtual machine.

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  • Red cross sign in system tray.

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Cause

Possible interference from installed antivirus software.

Resolution

  1. Right-click on Start > Control Panel > Programs and Features > Uninstall or change a program.
  2. Locate and uninstall any antivirus software.
  3. Restart the virtual machine and check the issue.
  4. After the restart the antivirus software can be installed again.



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