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The virtual machine boots in the black screen or flickers on a Mac with a 5k display

APPLIES TO:
  • Parallels Desktop for Mac Business Edition
  • Parallels Desktop 11 for Mac Home Edition
  • Parallels Desktop 10 for Mac Home Edition
  • Parallels Desktop for Mac Pro Edition

Symptoms

  • The virtual machine boots in the black screen on a Mac with 5k display in the Full Screen mode.

  • The screen flickers when running the virtual machine in Coherence mode on a Mac with a 5k display.

Cause

Lack of video memory.

Resolution

You need to increase the virtual machine's video memory:

  1. Shut down the virtual machine.
  2. Open the virtual machine configuration > switch to the Hardware tab > select the Video (Graphics) option in the left pane.
  3. In the right pane, increase the video memory to 768 MB.



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