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Accessing BackOffice

APPLIES TO:
  • Parallels Mobile Device Management 8.0

Accessing and Configuring Your BackOffice

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  1. To access the BackOffice of your MDM system, you need to access: https:///backoffice
  2. Fill in the Username and Password provided previously in step 8 of Configuring Mobile Device Manager (http://kb.parallels.com/en/123335) to access your BackOffice.

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  3. From the BackOffice you can add additional users, assign them permissions to perform the actions below and even specify IP’s that BackOffice access is allowed from per user:

    • Account:You can view, disable, enable, delete or administer existing accounts created through the https:///signup
    • Administration: You can view, add and delete users and groups which can access this Mobile Device Management BackOffice Portal.

    Add a BackOffice User

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To add a user and assign the permissions discussed in the step 3, click “Add” and configure the below:

  • Basic Information: Fill in user details such as name, surname, email address and the username and password used to access BackOffice.
  • Access Locations: Select IP’s (added from ‘Access Locations’) the user is able to access BackOffice from or allow access from all.
  • Permission Groups: Select the Group (added from the ‘Groups’) this user will inherit permissions from.
  • Custom Permissions: Enable the Custom permissions below to the user:
  • Manage Accounts: User can view, disable, enable, delete or administer existing accounts.
  • Manage Support Users: User can view, add and delete users and groups which can access this Mobile Device Management BackOffice Portal and even specify the Access Location IP’s.

In addition, ‘Dashboard’ displays the total number of activated accounts, inactive accounts, devices currently connected and devices currently registered on the system, ‘Groups’ allows you to add new or already existing groups and from ‘Access Locations’, specify IP’s that BackOffice access is allowed from.

Note: Groups and Access Locations specified will show up on new users configuration window.

Reports

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The Parallels MDM backoffice provides reports via the reports node:

  • MDM Device Transactions: this report provides an overview of activity between the MDM server and devices on all accounts including the ID or unique command identifier, the textual description of the command, the amount of these commands sent, the commands which were processed by the device and the overall percentage of pushed vs serviced commands.
  • MDM Server Activity: presents inventorial data about devices connected to the MDM server from all accounts. Information produced in this report include total active devices by operating system, total active accounts, number of new signups, account signups by source (Play Store, Website etc.), new accounts activity (number of accounts categorized by number of devices enrolled), total active devices by operating system version, total active devices by client version.

Each report can also be exported and downloaded in the following formats: CSV, PDF, MHTML, Excel, Word and TIFF.

Note: The Reporting node requires that SSRS is configured from the Server User Interface > Reports.

Search words:

MDM BackOffice

Backoffice

MDM

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