Search

Language:  

Available article translations:

Keyboard does not work in Windows virtual machine

APPLIES TO:
  • Parallels Desktop 10 for Mac Standard Edition

Symptoms

  • Keyboard does not work in Windows virtual machine.
  • In Device Manager (open Control Panel > System and Security > Administrative Tools > Computer Management > Device Manager) keyboard and mouse are marked with the yellow exclamation mark.
  • When right-clicking any of this devices > Properties, the Device status is "A driver (service) fir this device has been disabled. An alternative driver may be providing this functionality. (Code 32)":

Cause

The system function driver for PS/2-style keyboard and mouse devices is disabled.

Resolution

  1. Start On-Screen Keyboard to follow further steps from Control Panel > Ease of Access > Ease of Access Center.

  2. Open Registry Editor by clicking win+r combination, then typing regedit in the Run dialog and clicking OK.

  3. Navigate to the following key:

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\i8042prt
    
  4. Change Start value to 1 or 3:

  5. Restart virtual machine.

For additional information about modifying "..\services" branch of Windows Registry, please refer to this Microsoft article.




1e5db16426987d561060acdf56d947b4 ae069407387ff6d2cdd44f3842d61cf7 df4909b7dd0609a3c148f007041db6d9

FEEDBACK
Was this article helpful?
Tell us how we may improve it.
Yes No