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Parallels Remote Application Server - HTML5 Gateway compatibility with IE

APPLIES TO:
  • Parallels Remote Application Server

Symptoms

Performance issues with HTML5 Gateway when using Internet Explorer.

Cause

The performance of HTML5 Gateway for Parallels Remote Application Server depends on internet speed and on the Internet Explorer security settings.

Resolution

Parallels Remote Application Server HTML5 Gateway is compatible with IE 10 or higher.

It is recommended that the security level for the internet zone is set to "Medium" or "Medium-High". This can be done as follows:

  1. Open Internet Explorer.
  2. Click the Tools button
  3. Click Internet Options.
  4. Click the Security tab.
  5. Change Security Level for Internet Zone to "Medium" or "Medium-High".

One could also add the demo site to the Trusted Sites. This can be done as follows:

  1. Open Internet Explorer.
  2. Click the Tools button.
  3. Click Internet Options.
  4. Click the Security tab.
  5. Click on Trusted Sites.
  6. Click on the Sites button.
  7. Enter the URL (e.g. https://demo1.2x.com/RASHTML5Gateway/).
  8. Click on Add.

To access the DEMO LAB go to: https://demo1.2x.com/RASHTML5Gateway/

The Demo Lab offers the possibility to test the functionality of Parallels Remote Application Server through an HTML5 browser.

Search words:

HTML5 Gateway

IE compatibility

Performance

RAS




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