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[01/00000001] Specified remote connection could not be found

APPLIES TO:
  • Parallels Remote Application Server 15.0
  • Parallels Remote Application Server 14.1
  • Parallels Remote Application Server 14.0
  • Parallels Remote Application Server 12.0

Symptoms

Unable to connect to the Gateway from RDP Client.

    [01/00000001] Specified remote connection could not be found

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Cause

This is a network error, the client cannot connect to the server, and usually it's a firewall issue. This can happen especially when there are automated updates for software (e.g. OS, firewall, antivirus etc.) or even hardware (e.g. router).

Resolution

In most cases it's a firewall issue. Make sure that necessary exclusions are set:

On RDP Client, Folders and subfolders:

  • Program Files\2x
  • Program Files(x86)\2x

If the client is connecting using SSL Gateway mode, make sure that the Gateway has SSL enabled.

Please confirm the connection to the server via Telnet client as this is required for proper work.

Search words:

[01/00000001] Specified remote connection could not be found

RAS




1d70d1f9c41d01c5f7202a4290e434e1 cd13b65bcd43d1e2c4cb465404ad4612 c456fed4f6b552b030d067f3520a259b 7a8c362b3e95ad9649cd9d3ca49f2ead 17333b9b93206d7dd8962eace050749d

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