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Parallels Tools manual installation fails with HRESULT

APPLIES TO:
  • Parallels Desktop 10 for Mac Home Edition
  • Parallels Desktop 9 for Mac Standard Edition
  • Parallels Desktop 8 for Mac Standard Edition
  • Parallels Desktop 7 for Mac Standard Edition

Symptoms

If I launch Parallels Tools installation from %temp%\PrlToolsPackages using setup.exe, it gives me one of the following error messages:

Error 1935.An error occurred during the installation of assembly component {***}. HRESULT: 0x80070216

Parallels Tools installation fails with "Error 1935. HRESULT: 0x80073712"

Parallels Tools installation fails with "Error 1935. HRESULT: 0x80070308"

Parallels Tools installation fails with "Error 1935. HRESULT: 0x8007370D"

Parallels Tools installation fails with "Error 1935. HRESULT: 0x80070264"

Parallels Tools installation fails with "Error 1935. HRESULT: 0x80073712"

Cause

These errors may be caused by windows system files damage. The corrupted system files entries can be a real threat to the well being of your computer.

There can be many events which may have resulted in the system files errors. An incomplete installation, an incomplete uninstall, improper deletion of applications or hardware. It can also be caused if your computer is recovered from a virus or hadware/spyware attack or by an improper shutdown of the computer. All the above actives may result in the deletion or corruption of the entries in the windows system files. This corrupted system file will lead to the missing and wrongly linked information and files needed for the proper working of the application.

Resolution

Please try to repair your system: - Start the virtual machine

  1. Go to Start, type 'cmd' (without quotes') and hit Return/Enter

  2. Right-click on cmd > Run as Administrator

  3. Type in:

    sfc /scannow           (hit Return/Enter)
    

If the system cannot be repaired, or system scan fails to start, please refer to this article to repair Windows installation.




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