Search

Language:  

Available article translations:

How to collect logs for troubleshooting of a task sequence execution?

APPLIES TO:
  • Parallels Mac Management 4.5
  • Parallels Mac Management 4.0

How to collect logs when a problem occurs BEFORE or during OS X image deployment:

If a Mac is started from a NetBoot image, but OS X deployment fails, you can collect the following information to troubleshoot it:

1. Log files on the Mac

  • /Library/Logs/pmm_tswizard.log
  • /var/log/system.log
  • /Library/Logs/DiagnosticReports. This location may (or may not) contain crash reports. Search for the reports with “pmm” or “pma” at the beginning of their names.

NOTE: If OS X is not installed properly on a Mac, these logs will be removed after the Mac is restarted. Therefore you should save copies of these logs on a flash drive or a network drive (you can use SSH, provided it was enabled in the source OS X from which the NetBoot image was created).

2. Problem report from the computer running Parallels Configuration Manager Proxy

Please follow this article in order to collect problem report: http://kb.parallels.com/en/115528

3. Problem report from the computer running Parallels NetBoot server

Please follow this article in order to collect problem report: http://kb.parallels.com/en/115528


How to collect logs when a problem occurs AFTER OS X image deployment (Parallels Mac Client is NOT installed)

1. Log files on the Mac

  • /var/log/install.log

    All available log files, which names begin with “pmm” or “pma” in /Library/Logs, including (but not limited to):

    • /Library/Logs/pmm_launchd_helper.log
    • /Library/Logs/pmm_ts_executor.log
    • /Library/Logs/pmm_tswizard.log

2. Problem report from the computer running Parallels Configuration Manager Proxy

Please follow this article in order to collect problem report: http://kb.parallels.com/en/115528

3. Problem report from the computer running Parallels NetBoot server

Please follow this article in order to collect problem report: http://kb.parallels.com/en/115528


How to collect logs when a problem occurs AFTER OS X deployment (Mac client is installed)

If OS X image deployment and the Parallels Mac Client installation were both successful, but one or more other task sequence steps failed, you can collect problem reports from:

  1. Parallels Mac Client,
  2. Parallels Configuration Manager Proxy,
  3. Parallels NetBoot server computers.

For the complete information, please see http://kb.parallels.com/en/115528.

Note: In the KB article, the information can be found in the following sections:

  • How to send a Problem Report for Mac client; How to send a Problem Report if Mac client is in Secondary Site.
  • How to send a Problem Report for Configuration Manager Proxy.
  • How to send a Problem Report for NetBoot Server.



1d79b51112684448ad06c14bdc779b0d 433afdd00ab3750928613a30810282d0 49ef73adb23d321210357be4cc7285cf

FEEDBACK
Was this article helpful?
Tell us how we may improve it.
Yes No