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Terminal Server Agent not found

APPLIES TO:
  • Parallels Remote Application Server 14.0

Symptoms

Terminal Server Agent shows red status "Agent not found"

alttext

Cause

Antivirus software misconfiguration.

Resolution

The following Antivirus exclusions needs to be set:

RAS Servers and RDP clients:

Folders and subfolders:

Version 15:

  • Program Files (x86)\Parallels
  • program Files\Parallels

Previous versions:

  • Program Files\2x
  • Program Files (x86)\2x

One file on RAS Servers :

  • C:\windows\System32\memshell.exe

Search words:

TS

red

Agent not found

RAS




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