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Issues with Parallels Access resolution when connecting to remote Mac

APPLIES TO:
  • Parallels Access

Symptoms

I have connected to the remote Mac using Parallels Access and I experience the following issues:

  • I cannot switch between open applications
  • Applications open in windowed mode and I cannot center them
  • Application GUI (Graphical User Interface) is not optimized for the remote device display resolution
  • Other visual issues

Cause

Mac OS X misconfiguration.

Resolution

Make sure that Parallels Access.app is added to the list of allowed applications:

  1. Go to System Preferences > Click Security & Privacy > Privacy Tab > Accessibility > Click on "+" button.

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  2. Open Application folder and choose Parallels Access.app from the list.

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  3. Restart your Mac and reconnect.

Search words:

parallels access keeps connecting

cannot connect to mac

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