Search

Language:  

Available article translations:

ALT, CTRL and SHIFT keys are not working while using RDP client in Windows virtual machine

APPLIES TO:
  • Parallels Desktop for Mac Standard Edition

Symptoms

When I connect to another PC using Remote Desktop Client (RDP) in my Windows virtual machine,

  • I am not able to use SHIFT, ALT and CTRL keys.
  • Modifier keys works but with a delay

Resolution

  1. Shut down the virtual machine.

  2. Open virtual machine configurations > Hardware tab > Mouse & Keyboard > Open Shortcuts Preferences > Virtual Machine >your windows machine's name > Profile > Windows

    alttext

  3. Click on + button in order to add a shortcut. Add From:Shift To:Shift

    alttext

    alttext

    NOTE: you need to add the same shortcuts for all required modifier keys (CTRL, ALT, etc

  4. Boot your virtual machine and check the issue in RDP.



1e5db16426987d561060acdf56d947b4 df4909b7dd0609a3c148f007041db6d9

FEEDBACK
Was this article helpful?
Tell us how we may improve it.
Yes No