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ALT, CTRL and SHIFT keys are not working while using RDP client in Windows virtual machine

APPLIES TO:
  • Parallels Desktop for Mac Standard Edition

Symptoms

When I connect to another PC using Remote Desktop Client (RDP) in my Windows virtual machine,

  • I am not able to use SHIFT, ALT and CTRL keys.
  • Modifier keys works but with a delay

Resolution

  1. Shut down the virtual machine.

  2. Open virtual machine configurations > Hardware tab > Mouse & Keyboard > Open Shortcuts Preferences > Virtual Machine >your windows machine's name > Profile > Windows

    alttext

  3. Click on + button in order to add a shortcut. Add From:Shift To:Shift

    alttext

    alttext

    NOTE: you need to add the same shortcuts for all required modifier keys (CTRL, ALT, etc

  4. Boot your virtual machine and check the issue in RDP.

Search words:

cannot use keys in RDP

Remote Desktop

SHIFT

CTRL

ALT

PD




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