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Unable to install Parallels Desktop. Installer hangs.

APPLIES TO:
  • Parallels Desktop for Mac Business Edition
  • Parallels Desktop for Mac
  • Parallels Desktop for Mac Pro Edition

Symptoms

Unable to install Parallels Desktop:

  • Nothing happens after clicking on "Install" button.
  • Installation just hangs in the background.
  • Process is not responding in the Activity Monitor.
  • Installation hangs on "Checking new software" or other stage.

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Resolution

Please perform the following steps one-by-one:

  1. Right click the Parallels Desktop installer in the dock, then Quit.

  2. Restart the Mac, make sure Reopen windows when logging back in option is unchecked.

  3. Download dmg file again.

  4. Try installing Parallels Desktop once again.

  5. If none of the above helped, please contact Parallels support for further assistance.

Search words:

unable to install Parallels Desktop

inittool

installer hangs

PD

manual installation




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