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Unable to check for updates

APPLIES TO:
  • Parallels Desktop 11 for Mac Home Edition
  • Parallels Desktop 10 for Mac Home Edition
  • Parallels Access

Symptoms

When I am trying to check Parallels Desktop for updates, the following error appears:

    'Unable to check for updates. Contact the Parallels support team for assistance.'

Your text to link here...

Cause

Parallels Desktop application cannot connect to parallels.com

Resolution

  1. Open Finder. In the menubar go to Go to folder, type '/etc/', click 'Go'.

  2. Locate 'hosts' file, right-click it > Get info > Expand 'Sharing & Permissions' tab.

  3. Click the lock icon to allow modifying.

  4. Click '+', select your user account.

  5. Under 'Sharing & Permissions' Click 'Read only' near your account name and change it to 'Read & Write'.

  6. Open Terminal (Finder > Applications > Utilities > Terminal)

  7. Execute:

    cd /etc
    vim hosts
    

    Your text to link here...

  8. Press 'E'.

  9. Locate the strings (using arrows) that contain 'parallels' and press 'DD' (double 'D') to remove them.

    Your text to link here...

  10. After removing all the 'parallels'-containing strings type ':wq' and hit 'Enter/Return to end the modifying.



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