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Tools available for troubleshooting Remote Application Server

  • Parallels Remote Application Server

There are several tools available for troubleshooting Remote Application Sever farm for any issues. With the Log Viewer, review logs from the Log Node and audits from the Audit Node.

Troubleshooting with Log Viewer

The Log viewer is among the most useful tools that administrators can use for troubleshooting Parallels Remote Application Server activity.


This tool is installed automatically by default with the Remote Application Server and can be launched from the Windows Task bar:

  1. Right click Monitor icon
  2. Click Show Log File

Log Node and Logs

The logs node displays activity on the Remote Application Server. This tool is especially useful to identify issues in the logs when a problem occurs.


Logging can be enabled per server in the emote Application Server farm. Although typically logs are good reference for developers, while troubleshooting issues some indications in the logs that will assist in determining and solving an existing issues.

To enable logging on a particular server, from the sites Setting node, navigate to:

  1. The Global Logging tab
  2. Click click Start All Logs

Audit Node and Settings Audit

In the Audit node provides administrators with the ability to review all of the user activity, for example, which user accessed a specific published resource.


Auditing can be enabled or disabled per site from the Remote Application Server Console from the Auditing tab in the site’s Settings node.

Use these tools to quickly identify issues and efficiently resolve them. In case a deeper analysis needs to be performed, check out alternative methods of troubleshooting here.


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