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While trying to connect to Gateway the error appears: Code [01/00000004]. The specified remote RAS connection could not be found.

APPLIES TO:
  • Parallels Remote Application Server

Symptoms

Unable to connect to Gateway because os the error:

    Code [01/00000004]
    The specified remote RAS connection could not be found.

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Cause

2XSecureClientGateway service is not running.

Resolution

  1. On the server in question press Win+R, type services.msc in the Run dialog and hit Enter to open Services.

  2. Locate 2XSecureClientGateway and right-click on it > Start

Search words:

The specified remote RAS connection could not be found. Code [01/00000004]

Code [01/00000004]

RAS




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