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How to uninstall Remote Application Server?

APPLIES TO:
  • Parallels Remote Application Server 14.0

Question

How to uninstall Remote Application Server completely?

Answer

For complete uninstallation, follow these steps:

  1. From Control Panel uninstall Parallels Remote Application Server (RAS)

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  2. Check Program Files folder > remove 2X directory (if persists)
  3. In the Registry Editor:
    • From HKLM\Software\ remove 2X registry key folder
    • From HKLM\Software\ Wow6432Node\remove 2X registry key folder
  4. Reboot Windows Server to apply the changes.

Uninstalling specific component

Should you need uninstall only one component,(for example, Terminal Server Agent):

In RAS Console go to Farm > Terminal Servers > right click on appropriate server > Check Agent... > Uninstall

In case Terminal Server Agent is unreachable:

  1. Open services.msc
  2. Find the service you want to uninstall (2X Terminal Server Agent) , right click on it > Properties
  3. Take note of the path and name of the executable, for example: "C:\Program Files (x86)\2X\ApplicationServer\2XAgent.exe"

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  4. Open Command Prompt and navigate to: C:\Program Files (x86)\2X\ApplicationServer\ Run the command in Command Prompt in the path above:

    2XAgent.exe -u
    

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This will uninstall the service.




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