I have tried to update Parallels Tools after the latest Parallels Desktop update. Installation fails and after the reboot I can see only black screen with mouse cursor. However, Windows seems to be started as I can hear Windows welcome sound:
Native Windows display adapter has been installed automatically instead of Parallels Tools drivers package.
- Boot into Safe Mode.
- Open Device Manager (click CMD+R -> Type devmgmt.msc -> Press Enter/Return).
Extend Display adapters -> If it is not Parallels Display Adapter (WDDM) please right-click on it -> Uninstall.
- Reboot and start Windows in Normal Mode.
- Go to the Mac menu -> Actions -> Install Parallels Tools.
- Reboot virtual machine and check the issue.