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Error: No more licenses are available or cannot contact licensing server

APPLIES TO:
  • Parallels Remote Application Server

Symptoms

While connecting from a Parallels Client, you encounter the following error:

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However, licenses are shown as available from the Licensing pane within the Parallels Console.

Resolution

Try the following steps to rectify the issue:

  • Stop the Publishing Agent and Redundancy Services.
  • Navigate to the installation directory > appdata folder.
  • Rename licensing.db and sessioncache.db to another filename.
  • Start the services back up. The two .db files above will be recreated for you automatically.

Once you've completed the steps above, perform a manual reactivation of the product from the Console.




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