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Parallels Remote Application Server produces very large log files

APPLIES TO:
  • Parallels Remote Application Server

Information

The standard debug log files for Parallels Remote Application Server can mainly be described as follows:

  • 2XLogFile.txt - Remote Application Server debug log file. Covers Secure Gateway processing, Publishing, LoadBalancing and licensing.

  • TSAgent.txt - TerminalServer agent debug log file.

With the debug enabled, TSAgent.txt in particular gets rather large, although the debug mode should be enabled only if a Parallels Technical Support representitive advises accordingly.

Resolution

To disable logging, please do the following:

In Parallels Remote Application Server version 10 and older:

  1. Open the Parallels Remote Application Server console.
  2. Go to the Information tab.
  3. Go to logging.
  4. Disable console logging from here.
  5. For the TerminalServer agent, uncheck under Farm > Terminal Servers > Properties > Agent settings > logging.

In Parallels Remote Application Server version 11 and above:

  1. Open the Parallels Remote Application Server console.
  2. Go to Farm.
  3. Go to Settings.
  4. Check Disable all logs.

Search words:

RAS




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