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Remote Mac Desktop Resolution Issue

APPLIES TO:
  • Parallels Access

Symptoms

After connecting to remote Mac computer using Parallels Access screen resolution is not correct: instead of desired 3840х2400 the resolution is 1920х1200.

Cause

Software incompatibility between Parallels Access and Splashtop Streamer.

Resolution

Please disable or uninstall Splashtop Streamer, then reconnect and check the issue.




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