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Error ID: PRL_ERR_DISK_READ_FAILED, errno=60 (Operation timed out)

APPLIES TO:
  • Parallels Desktop 10 for Mac Standard Edition

Symptoms

I received this error after being in a sleep mode:

Error ID: PRL_ERR_DISK_READ_FAILED (80021029), errno=60 (Operation timed out).

Cause

The issue is related to Hardware.

Resolution

To confirm, check host disk integrity:

  1. Open Terminal application (Finder > Applications > Utilities > Terminal);

  2. Copy the following command, paste it into Terminal window and press Return:

    cp -vR path_to_the_vm /dev/null
    

In case you will receive any error similar to message below:

     cp: /Volumes/WPro/Virtual Machines.localized/Using/Windows 8.1.pvm/Windows 8.1-0.hdd/Windows 8.1-0.hdd.0.{5fbaabe3-6958-40ff-92a7-860e329aab41}.hds: Input/output error*8

Please report this issue to Apple. Because no application can run on the damaged hardware.

It means your Virtual Machine is located on corrupted sectors of Macintosh HD and Mac OS X kernel cannot read its data from the drive.

We strongly recommend to show your Mac HD to Apple because bad sectors may indicate a hardware problem and are likely to reappear.




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