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Available article translations:

Parallels Access: Unable to connect to computer

APPLIES TO:
  • Parallels Access

Symptoms

When trying to connect to a remote computer using Parallels Access, you get the error:

    Unable to connect to computer

Resolution

  • Disable Firewall and Anti-Virus software.

  • Make sure that Support for assistive devices is turned on:

    In OS Maverick or earlier: Apple logo > System Preferences > Accessibility > Enable access for assistive devices.

    In Yosemite OS / El Capitan: Apple logo > System Preferences > Security & Privacy > Privacy > add Parallels Access to the list of application Allow the apps below to control your computer)

  • Please check whether Parallels Access is in Accessibility list:

    Open System Preferences > Security & Privacy > Privacy > Accessibility

    If there is no Parallels Access icon, drag and drop it from Applications. Then check the checkbox to allow Parallels Access control.

  • Please make sure the following network port is not blocked on both remote computer and Parallels Access sides:

    443:TCP
    

Search words:

cannot connect

unable to connect

PA




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