Search

Language:  

Available article translations:

Unable to encrypt the virtual machine. The memory files could not be encrypted.

APPLIES TO:
  • Parallels Desktop 10 for Mac Home Edition

Symptoms

Unable to encrypt the virtual machine. An error occured:

  Unable to encrypt the virtual machine. The memory files could not be encrypted.

alttext

Cause

Some of existing snapshots are broken.

Resolution

NOTE: take a full backup of your virtual machine's .pvm file before you proceed with the instruction below to be able to revert all the changes.

  1. Go to Actions > Manage Snapshots...

  2. Remove all existing snapshots.

  3. Try to encrypt once again.

In case it does not help or Snapshots Manager do not contain any information of existing snapshots, follow these steps:

  1. Locate your virtual machine in Finder.
  2. Right-click on '.pvm` file > Show Package Contents.
  3. Remove Snapshots Folder.

alttext

After that encryption should be completed sucessfully.




1e5db16426987d561060acdf56d947b4 39e36b0abb33520c52ec8a15b563c41d a9c6e0b6a5209e617a7c0dd5eace86cf

FEEDBACK
Was this article helpful?
Tell us how we may improve it.
Yes No