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Virtual Machine Snapshot is Getting Created and Deleted Accidentally

APPLIES TO:
  • Parallels Desktop 10 for Mac Home Edition

Symptoms

While working with Parallels VM a snapshot is getting created and then removed accidentally ~ every 10 minutes.

Cause

Acronis True Image is installed on the Mac.

Resolution

The issue is currently under investigation.

  1. Сollect Acronis System Report on Mac OS using the the following article: Acronis True Image for Mac: Acronis System Report

  2. Provide Parallels Support with the collected data.

Workaround

Uninstall Acronis from Mac:

  • Open the Finder, and then click on Applications folder.
  • Find Acronis True Image 2015 in the list, and then drag it to the Trash.
  • Restart the Mac.



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