Search

Language:  

Available article translations:

I can print only a test page in Windows

APPLIES TO:
  • Parallels Desktop 11 for Mac Home Edition
  • Parallels Desktop 10 for Mac Home Edition

Symptoms

I am unable to use Printer in Windows.

There might be a different symptoms:

  • Able to print only 'test page'.
  • Unable to detect printer.
  • Able to print front from Windows, but unable to print from Mac.

Cause

  • Parallels Tools issue
  • Virtual Machine misconfiguration.

Resolution

  1. Open Virtual Machine configuration, go to Hardware > Boot Order > and paste in Boot Flags box:

     devices.usb.speed.printer=full 
    
  2. Start your Virtual Machine and check the issue.

In case it does not help,

  1. Go to Mac's System Preferences > Print&Scan > Locate your Printer > Make sure that the option 'share this printer on the network' is selected.
  2. Run Windows and take a snapshot of your virtual machine (in Parallels Desktop menu bar go to Actions > Take snapshot...) before you proceed with the instruction below to be able to revert all the changes.
  3. Reinstall Parallels Tools (Actions > Reinstall Parallels Tools).
  4. Open Virtual Machine Configuration Window > Hardware Tab > Print > Make sure that the options 'Add all Mac Printers' and 'Synchronize default printer' are selected.
  5. At the Mac menu tool bar go to Devices > External Devices > make sure that your printer is unchecked.
  6. Check the issue.

If it does not help,

Please perform the steps from this article.




39e36b0abb33520c52ec8a15b563c41d 1e5db16426987d561060acdf56d947b4 a9c6e0b6a5209e617a7c0dd5eace86cf 97a8ac9f376ccb34ff8a388d158b8d2e

FEEDBACK
Was this article helpful?
Tell us how we may improve it.
Yes No