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Parallels Request Tracker account

APPLIES TO:
  • Parallels Desktop
  • Parallels Access for Business
  • Parallels Desktop for Mac Pro Edition
  • Parallels Remote Application Server

Symptoms

How do I access my Parallels Request Tracker account?

Resolution

1. If you have never logged into the Parallels Support Request Tracker before please, follow this link to activate your account.

Step 1: Please enter your registered email address (the one you used to submit your support request).

Step 2: Enter the number of any support ticket you submitted with the email address indicated under Step 1.

Note: If you do not receive an e-mail with your ticket number after you have submitted your support request, please check your Junk E-mail folder.

Step 3: Click on "Activate Account" button. An account activation link will be sent to you by email.

Step 4: Click on the link to activate your account and set a password for the Parallels Request Tracker system. Then you will be automatically logged in.

2. If you have previously logged into the Parallels Support Request Tracker, but forgot your password, please follow this link.

Step 1: Please enter your Login and Email address and click on Send.

Note: Your Login is your email address.

Step 2: Open the email and click on the link from this email to set a new password.

Step 3: Enter a new password and click on "Submit". The new password will be saved and you will be automatically logged in.

Search words:

find my ticket

login to RT

Request Tracker

PA Business

PD

PD Pro Edition




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