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Parallels Desktop does not start. Unable to connect Parallels Services.

APPLIES TO:
  • Parallels Desktop 10 for Mac Standard Edition

Symptoms

I am unable to start Parallels Desktop. It fails with the error:

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Cause

Host OS misconfiguration.

Resolution

Please try to perform this instruction

In case it does not help, Cleanup "CrashReporter" and "DiagnosticsReports" directories :

  1. Make sure that Parallels Desktop app is closed.
  2. Open "Console.app" (/Finder/Applications/Utilities/Console.app)
  3. View > Show Log list (this will unhide (if hidden) right panel bar with logs files list)

Here you you will have to clean "DiagnosticReports" and "CrashReporter" folders from both locations: /Library/Logs and ~/Library/Logs. So as result you need to clean 4 folders if they are presenting in your system. (4 is a maximum, this amount depends of the type of OS X that you are using)

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  1. Right-click on /Library/Logs > "CrashReporter", choose "Reveal in Finder", select all files and directories and move them to trash.
  2. Switch back to "Console.app"
  3. Right-click on /Library/Logs > "DiagnosticReports", choose "Reveal in Finder", select all files and directories and move them to trash.
  4. Switch back to "Console.app"
  5. Right click on ~/Library/Logs > "CrashReporter", choose **"Reveal in Finder", select all files and directories and move them to trash.
  6. Switch back to "Console.app"
  7. Right click on ~/Library/Logs >"DiagnosticReports", choose "Reveal in Finder", select all files and directories and move them to trash.
  8. Try to start Parallels Desktop.



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