Search

Language:  

Available article translations:

Parallels Desktop does not start. Unable to connect Parallels Services.

APPLIES TO:
  • Parallels Desktop 10 for Mac Home Edition

Symptoms

I am unable to start Parallels Desktop. It fails with the error:

alttext

Cause

Host OS misconfiguration.

Resolution

Please try to perform this instruction

In case it does not help, Cleanup "CrashReporter" and "DiagnosticsReports" directories :

  1. Make sure that Parallels Desktop app is closed.
  2. Open "Console.app" (/Finder/Applications/Utilities/Console.app)
  3. View > Show Log list (this will unhide (if hidden) right panel bar with logs files list)

Here you you will have to clean "DiagnosticReports" and "CrashReporter" folders from both locations: /Library/Logs and ~/Library/Logs. So as result you need to clean 4 folders if they are presenting in your system. (4 is a maximum, this amount depends of the type of OS X that you are using)

alttext

  1. Right-click on /Library/Logs > "CrashReporter", choose "Reveal in Finder", select all files and directories and move them to trash.
  2. Switch back to "Console.app"
  3. Right-click on /Library/Logs > "DiagnosticReports", choose "Reveal in Finder", select all files and directories and move them to trash.
  4. Switch back to "Console.app"
  5. Right click on ~/Library/Logs > "CrashReporter", choose **"Reveal in Finder", select all files and directories and move them to trash.
  6. Switch back to "Console.app"
  7. Right click on ~/Library/Logs >"DiagnosticReports", choose "Reveal in Finder", select all files and directories and move them to trash.
  8. Try to start Parallels Desktop.



1e5db16426987d561060acdf56d947b4 39e36b0abb33520c52ec8a15b563c41d a9c6e0b6a5209e617a7c0dd5eace86cf

FEEDBACK
Was this article helpful?
Tell us how we may improve it.
Yes No