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Windows boots in the black screen with the mouse cursor

APPLIES TO:
  • Parallels Desktop 10 for Mac Home Edition

Symptoms

Windows boots in the black screen after passing the login screen with the mouse cursor.

Windows 7 also shows the error The application was unable to start correctly (0xc0000142). Click OK to close the application:

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Cause

Windows corruption.

Resolution

  1. In the virtual machine menu bar go to Actions/Virtual Machine -> Take a snapshot (to have an ability to revert the changes).
  2. In the virtual machine menu bar go to Devices > Keyboard > Ctrl+Alt+Delete > Open Task Manager.
  3. If you are using Windows 8/8.1 click More details. Go to File > Run new task.
  4. Type rstrui.exe and click OK to open System Restore application.
  5. Restore Windows to the state it was in before the issue started.



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