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Parallels Desktop 10 Update error message

APPLIES TO:
  • Parallels Desktop 10 for Mac Home Edition

Symptoms

  • I have received a pop-up message offering me to update Parallels Desktop 10:

    alttext

  • But when I am trying to install an update I receive an error message:

    Parallels Desktop quit unexpectedly. 
    

    alttext

Cause

In rare instances, the update may deliver an expected error when complete and show a crash/unsuccessful message.

Resolution

  1. Do not click Reopen but choose Ignore in OS X crash message window:

    alttext

  2. Start Parallels Desktop as usual as the update has been successfully been installed.



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