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Parallels tools fails at 24 %. The problem occured with installing PCI device.

APPLIES TO:
  • Parallels Desktop 10 for Mac

Symptoms

I have upgraded Parallels Desktop to version 10. I am unable to update Parallels Tools my Windows XP. It always hangs at 24%. The followinf errors appears in parallels_tools-setup.log:

   [G] #-018 Searching for compatible ID(s):    pci\ven_1ab8&dev_4006&rev_00,pci\ven_1ab8&dev_4006,pci\ven_1ab8&cc_ff0000,pci\ven_1ab8&cc_ff00,pci\ven_1ab8,pci\cc_ff0000,pci\cc_ff00
   [G] #-166 Device install function: DIF_SELECTBESTCOMPATDRV.
   [G] #W059 Selecting best compatible driver failed. Error 0xe0000228: There are no compatible drivers for this device.
   [G] #W157 Default installer failed. Error 0xe0000228: There are no compatible drivers for this device.

Also notification appears on every Virtual Machine's start:

       The problem occured with installing PCI device

If I will try to install the drivers for this device manualy - it fails with the error:

alttext

Cause

Windows system corruption.

Resolution

To fix it you need to repair your Windows installation.

Search words:

PCI device

Default installer failed.

Error 0xe0000228

PD




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