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An error occurred during a virtual machine operation. Problem ID: 51

APPLIES TO:
  • Parallels Desktop 11 for Mac

Symptoms

  • My Windows virtual machine (VM) randomly crashes while running.
  • Parallels Desktop freezes along with the VM.
  • I am not able to suspend the VM.
  • I cannot create a snapshot of my VM.

Resolution

  1. Shut down your virtual machine.
  2. Open virtual machine's configuration window -> Hardware -> Graphics -> and assign 256MB of graphics memory.

Assign 512MB if your Mac has Retina display or you are running graphic-consuming applications in virtual machine (CAD, graphic designers, video games).

  1. If your virtual machine still crashes, please contact the Parallels Support team for assistance: parallels.com/support/

NOTE: before contacting Support team please make sure to send technical data and save its ID number to be ready to provide it to the Support team which will help to investigate an issue.

Search words:

PD

virtual machine crashes

Parallels freezes

hang

ID 51




1e5db16426987d561060acdf56d947b4 33c4522b6fa9ca8e050f19b889fb58f1 2869cc5960830411a19edd345e3e11d8

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