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Crash of Photoshop Elements 8, Adobe Acrobat 7, Microsoft Access 2007

APPLIES TO:
  • Parallels Desktop 9 for Mac Standard Edition
  • Parallels Desktop 8 for Mac Standard Edition
  • Parallels Desktop 7 for Mac Standard Edition

Symptoms

Some of the applications ( like Photoshop Elements 8, Adobe Acrobat 7, Microsoft Access 2007 ) are crashing.

Cause

  • Integral Antivirus is installed in Mac OS X. It causes the interruption of the Parallels Services;
  • Some features of OS Integration between host and guest might prevent for proper work of applications after upgrade from Parallels Desktop 7 to Parallels Desktop 9.

Resolution

  1. Uninstall Integral antivirus in Mac OS X;
  2. Check the issue by launching appropriate application;
  3. If the issue still persists,

    • Isolate Windows from Mac : Virtual Machine > Configure > Security > select 'Isolate Windows from Mac'
    • Reinstall required software.



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