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Parallels Tools instalation fails with the error 0xe0000234: Driver is not intended for this platform.

APPLIES TO:
  • Parallels Desktop 9 for Mac

Symptoms

I am unable to install Parallels Tools. The following errors appeared in parallels_tools-setup.log ( located in C: Windows/Temp ):

 [G] [ToolsSetup] GetMsiProperty: ERROR_FAILED_TO_CREATE_DEVNODE_PARAVIRT = 'Failed to create "root enumerated device" necessary to install Parallels Paravirtualization driver.'
 Error 1784: The supplied user buffer is not valid for the requested operation.
 [G] !!!  inf:                          Error 0xe0000234: Driver is not intended for this platform.
 [G] !!!  dvi:                          Error 0xe0000234: Driver is not intended for this platform.
 [G] [ToolsSetup] 2014-07-25 13.16.23  : Fatal error during installation.

Cause

Incorrect installation file.

Resolution

  1. Make sure that you have the latest version of Parallels Desktop.
  2. Start Parallels Desktop, but do not start your Virtual Machine.
  3. Go to Virtual Machine ->Configure -> Hardware -> CD/DVD 1
  4. Connect Parallels Tools iso file manually:

    Parallels Desktop.app/Contents/Resources/Tools/prl-tools-win.iso
    
  5. Try to install Parallels Tools once again.

NOTE: If you still unable to install Parallels Tools, check the last parallels-tools-setup.log ( located in C: Windows/Temp ) - you will see another error, so please try to fix it using appropriate articles.

Search words:

0xe0000234

Parallels Tools

Driver is not intended for this platform

PD




1e5db16426987d561060acdf56d947b4 48e7cf384e3b46432e32e6040476f122 33c4522b6fa9ca8e050f19b889fb58f1

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