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"Parallels Access cannot be upgraded while Skype is in use" error

APPLIES TO:
  • Parallels Access

Symptoms

  • I am unable to update Parallels Access. I get the following error message:

     "Parallels Access cannot be upgraded while Skype is in use.  Please close Skype and try again."
    
  • I don't have Skype installed on my Mac, however I still have the error above. (occasional symptom)

Resolution

  1. Restart your Mac while holding the Shift key down so your iMac starts in Safe Mode: OS X: What is Safe Boot, Safe Mode?
  2. Go to Applications folder and run Parallels Access.
  3. Proceed with Parallels Access update.
  4. Restart your Mac booting to usual mode.

Search words:

PA

PD




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