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Parallels Tools installation fails at 55%

APPLIES TO:
  • Parallels Desktop 10 for Mac
  • Parallels Desktop 9 for Mac
  • Parallels Desktop 8 for Mac

Symptoms

  • Parallels Tools installation fails at 55%

  • C:\Windows\Temp\parallels-tools-setup.*.log contains the following errors:

    DIFXAPP: INFO: 'CustomActionData' property 'componentPath' is 'C:\Program Files (x86)\Parallels\Parallels Tools\Drivers\prl_mouf\'.
    DIFXAPP: INFO: 'CustomActionData' property 'flags' is 0x1F.
    DIFXAPP: INFO: 'CustomActionData' property 'installState' is '2'.
    DIFXAPP: INFO: 'CustomActionData' property 'ProductName' is 'Parallels Tools'.
    DIFXAPP: INFO: 'CustomActionData' property 'ManufacturerName' is 'Parallels Software International Inc'.
    DIFXAPP: INFO: user SID of user performing the install is 'S-1-5-21-701882478-185739185-2398929293-1001'.
    DIFXAPP: INFO: opening HKEY_USERS\S-1-5-21-701882478-185739185-2398929293-1001\Software\Microsoft\Windows\CurrentVersion\DIFxApp\Components\{D345595C-429E-422B-9693-2D8FD4271355} (User's SID: 'S-1-5-21-701882478-185739185-2398929293-1001') ...
    DIFXAPP: INFO:   ENTER:  DriverPackageInstallW
    DIFXAPP: WARNING:DRIVER_PACKAGE_LEGACY_MODE flag set but not supported on Plug and Play driver on VISTA. Flag will be ignored.
    DIFXAPP: INFO:   RETURN: DriverPackageInstallW  (0xE0000100)
    DIFXAPP: ERROR: encountered while installing driver package 'C:\Program Files (x86)\Parallels\Parallels Tools\Drivers\prl_mouf\prl_mouf.inf'
    DIFXAPP: ERROR: InstallDriverPackages failed with error 0xE0000100
    DIFXAPP: RETURN: InstallDriverPackages() 3758096640 (0xE0000100)
    

    CustomAction MsiInstallDrivers returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox)

  • C:\Windows\inf\setupapi.dev.log contains the following errors:

    !    inf:      Unable to load INF: 'C:\Windows\System32\DriverStore\FileRepository\msmouse.inf_amd64_df78ac5eb9b0d374\msmouse.inf'(e0000100)
    !    inf:      Error 0xe0000100: The style of the INF is different than what was requested.
    !!!  inf:      Failed to include INF file "MSMOUSE.INF" with error on line 0. Error = 0xE0000100
    !!!  sto:      Failed to retrieve driver package copy files. Error = 0xE0000100
    !!!  sto:      Failed to get driver package copy files. Error = 0xE0000100, Filename = C:\Program Files (x86)\Parallels\Parallels Tools\Drivers\prl_mouf\prl_mouf.inf
    !!!  sto:      Failed to import driver package into Driver Store. Error = 0xE0000100
    

Cause

msmouse.inf is corrupted.

Resolution

  1. Please replace corrupted C:\Windows\System32\DriverStore\FileRepository\msmouse.* folder with the good one. You should copy it from another Windows computer (physical or virtual) which does not experience the mouse-related issues (computer with the same Windows OS, same bit version).

  2. Run Parallels Tools installation.

Search words:

0xE0000100

msmouse

prl_mouf

PA

PD




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