Search

Language:  

Available article translations:

Parallels Tools installation fails at 55%

APPLIES TO:
  • Parallels Desktop 10 for Mac Standard Edition
  • Parallels Desktop 9 for Mac Standard Edition
  • Parallels Desktop 8 for Mac Standard Edition

Symptoms

  • Parallels Tools installation fails at 55%

  • C:\Windows\Temp\parallels-tools-setup.*.log contains the following errors:

    DIFXAPP: INFO: 'CustomActionData' property 'componentPath' is 'C:\Program Files (x86)\Parallels\Parallels Tools\Drivers\prl_mouf\'.
    DIFXAPP: INFO: 'CustomActionData' property 'flags' is 0x1F.
    DIFXAPP: INFO: 'CustomActionData' property 'installState' is '2'.
    DIFXAPP: INFO: 'CustomActionData' property 'ProductName' is 'Parallels Tools'.
    DIFXAPP: INFO: 'CustomActionData' property 'ManufacturerName' is 'Parallels Software International Inc'.
    DIFXAPP: INFO: user SID of user performing the install is 'S-1-5-21-701882478-185739185-2398929293-1001'.
    DIFXAPP: INFO: opening HKEY_USERS\S-1-5-21-701882478-185739185-2398929293-1001\Software\Microsoft\Windows\CurrentVersion\DIFxApp\Components\{D345595C-429E-422B-9693-2D8FD4271355} (User's SID: 'S-1-5-21-701882478-185739185-2398929293-1001') ...
    DIFXAPP: INFO:   ENTER:  DriverPackageInstallW
    DIFXAPP: WARNING:DRIVER_PACKAGE_LEGACY_MODE flag set but not supported on Plug and Play driver on VISTA. Flag will be ignored.
    DIFXAPP: INFO:   RETURN: DriverPackageInstallW  (0xE0000100)
    DIFXAPP: ERROR: encountered while installing driver package 'C:\Program Files (x86)\Parallels\Parallels Tools\Drivers\prl_mouf\prl_mouf.inf'
    DIFXAPP: ERROR: InstallDriverPackages failed with error 0xE0000100
    DIFXAPP: RETURN: InstallDriverPackages() 3758096640 (0xE0000100)
    

    CustomAction MsiInstallDrivers returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox)

  • C:\Windows\inf\setupapi.dev.log contains the following errors:

    !    inf:      Unable to load INF: 'C:\Windows\System32\DriverStore\FileRepository\msmouse.inf_amd64_df78ac5eb9b0d374\msmouse.inf'(e0000100)
    !    inf:      Error 0xe0000100: The style of the INF is different than what was requested.
    !!!  inf:      Failed to include INF file "MSMOUSE.INF" with error on line 0. Error = 0xE0000100
    !!!  sto:      Failed to retrieve driver package copy files. Error = 0xE0000100
    !!!  sto:      Failed to get driver package copy files. Error = 0xE0000100, Filename = C:\Program Files (x86)\Parallels\Parallels Tools\Drivers\prl_mouf\prl_mouf.inf
    !!!  sto:      Failed to import driver package into Driver Store. Error = 0xE0000100
    

Cause

msmouse.inf is corrupted.

Resolution

  1. Please replace corrupted C:\Windows\System32\DriverStore\FileRepository\msmouse.* folder with the good one. You should copy it from another Windows computer (physical or virtual) which does not experience the mouse-related issues (computer with the same Windows OS, same bit version).

  2. Run Parallels Tools installation.



1e5db16426987d561060acdf56d947b4 3307fff3682b15f0ba3fbe13d779296d df4909b7dd0609a3c148f007041db6d9 ae069407387ff6d2cdd44f3842d61cf7 97cd84747b25a2e5a06065a21a747a53

FEEDBACK
Was this article helpful?
Tell us how we may improve it.
Yes No